No returns / refunds will be offered for digital products except if the product you’ve purchased is:
- Completely non-functional.
- And you’ve posted a support post on forum but you didn't get any respond in 48h (business days only).
- And/or product main description was fully misleading.
- then you do have the option to request a refund.
We also reserve the right to refuse a refund in following situations:
- You have changed your mind about an item/subscription.
- You bought an item by mistake and the product(s) was sent/already downloaded by you.
- The product(s) was bought by your employee or inmate from your Stripe account which he/she had legal access.
- You refused provide to our support staff access to your web-site to investigate our product you are having issue with.
- It has expired more than a 7 days after purchase and you even didn't add at least one post on BrainPies forum with a real issue.
- We don’t offer any refund for any item that you buy/bought at a discounted price. The items you buy at a special price (e.g. promotions/discounts) will not be eligible for refunds.
- No refund will be offered for any item (even if it was bought at a regular price) while any discount offer is running on our site. Your refund request will be evaluated after the discount offer/campaign ends.
Please also note that:
- You may cancel your account at any time, however, there are no refunds for cancellation.
- If you will get a refund (from Stripe) you cannot use downloaded premium products any more.
- Refunds can take up to 14 days to reflect in your account.
The above notice, also, applies to the license all of our Sign Up plans. Please contact us if you need further information.